Call Centre Agent recruitment agency listing
A Call Centre Agent handles a business's incoming and outgoing phone calls, the focus of which may be Customer Support, complaints or queries (Customer Service). The calls are often in large volumes and the agent is equipped with a computer and headset.
Skillset and qualifications
There is no set route into this role, but candidates may gain higher chances of employment if they have taken an NVQ course in Contact Centre Operations. It is mainly experience in this field, or in a Sales environment, that will give candidates an advantage. Many call centres will give staff on-the-job training.
A competent knowledge and skillset in word processing software, databases and email or chat technology will also be beneficial. Certain companies may require staff to be bilingual, but this is specific to its individual needs.
Industries for employment and salaries
Various industries recruit Call Centre Agents, including banks, insurance companies and supermarkets. Call centres exist in almost all major cities across the UK. The trend of businesses using offshore call centres is demising, and more UK businesses are recruiting staff in the UK.
Average salaries are around £16,000; rising up to around £30,000 at Supervisor or Management level.
Recruitment in the Call Centre Industry
Jobs in this field are available through recruitment agencies or direct applications, and are on either a temporary or permanent basis. Competition for jobs is reasonably high and employers will seek reliable and consistent staff.
Highly Competitive rates for new clients. HRSS is a trusted recruitment specialist with one simple aim: to find the right talent with the right skills, personality and ambition for our valued clients. We deliver competitive staffing solutions to UK businesses and cover multiple roles within Call Centre Sector including Customer Service Managers; Senior Complaints Handler; Head of Contact Centre; Business Analysts and more .....
Covers: England | Permanent | Salaries £15k - £100k+
Anne Jagger have a long history in Call Centre and Customer service recruitment. Working with high-volume users in the telecoms and sales industry, Anne Jagger recruitment have the experience and resources to manage temporary call-centre workers and recruit experienced Customer Service managers.
Covers: London and surrounding areas | Contract, Part Time, Permanent, Temporary | Salaries £15k - £100k
LH Pink offer a swift, honest, professional approach to meet your needs, time constraints and budgets.Need call call or contact centre staff in a temporary or permanent capacity? We would be delighted to present excellent candidates quickly and with no obligation! Permanent and Temporary placements are our speciality.
Covers: London and the South | Contract, Part Time, Permanent, Temporary | Salaries £15k - £100k+
Ashendon Recruitment - Empowering Careers and Strengthening Local Business as a local agency, we specialise in bridging the gap between clients seeking quality staff and candidates seeking rewarding careers across three clear sectors: Office and Professional, Logistics and Warehouse, and Sales and Marketing. We have been connecting exceptional talent with local businesses for 25 years
Covers: Home Counties | Contract, Part Time, Permanent, Temporary | Salaries from £17k - £100k+
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