Call Centre Agent recruitment agency listing
A Call Centre Agent handles a business's incoming and outgoing phone calls, the focus of which may be Customer Support, complaints or queries (Customer Service). The calls are often in large volumes and the agent is equipped with a computer and headset.
Skillset and qualifications
There is no set route into this role, but candidates may gain higher chances of employment if they have taken an NVQ course in Contact Centre Operations. It is mainly experience in this field, or in a Sales environment, that will give candidates an advantage. Many call centres will give staff on-the-job training.
A competent knowledge and skillset in word processing software, databases and email or chat technology will also be beneficial. Certain companies may require staff to be bilingual, but this is specific to its individual needs.
Industries for employment and salaries
Various industries recruit Call Centre Agents, including banks, insurance companies and supermarkets. Call centres exist in almost all major cities across the UK. The trend of businesses using offshore call centres is demising, and more UK businesses are recruiting staff in the UK.
Average salaries are around £16,000; rising up to around £30,000 at Supervisor or Management level.
Recruitment in the Call Centre Industry
Jobs in this field are available through recruitment agencies or direct applications, and are on either a temporary or permanent basis. Competition for jobs is reasonably high and employers will seek reliable and consistent staff.
Mana Resourcing have a proud history of supplying customer service teams from large blue chip clients to smaller SME's. Allow Mana to find the right team for you! We place candidates in the following roles:Customer service, Internal Account Advisors, Administrator, PA, Secretary, Personal Assistant, Admin Assistant, Receptionist, HR, Office Manager.
Covers: Midlands, East Anglia | Permanent | Salaries from £17k - £60k
Try Staff Ltd provides experienced candidates for a range of commercial roles. This includes data entry staff, customer service operatives, accounts staff, administration, receptionists, sales administrators, etc.
Covers: UK Wide | Contract, Permanent, Temporary | Salaries from £17k - £100k+
Job Switch is a unique recruitment agency that specializes in the construction, transport, industrial, Finance, HR, Admin and warehouse industries With offices in London and Essex, however, we operate nationwide all over the UK. We offer talent solutions that are tailored specifically to meet the needs of your company.
Covers: United Kingdom | Contract, Part Time, Permanent, Temporary | Salaries £15k - £100k+
Barker Ross Ltd was established in 1988 and are specialists in temporary and permanent recruitment. Due to excellent client loyalty and substantial increase in business from recommendations, we are now regarded as one of the leading recruitment companies in the UK.
Covers: London, Midlands, East Anglia and Home Counties | Contract, Part Time, Permanent, Temporary | Salaries from £17k - £100k+
CJM are a small team of seasoned recruiters offering transparent, honest and ethical recruitment support. We take our time to work with and understand our clients and candidates alike. You are what make us great at CJM.
Covers: United Kingdom | Contract, Part Time, Permanent | Salaries £15k - £100k+
AMG are independent recruitment specialists, bringing a fresh approach to recruitment by combining our unique resourcing model, with a tailor-made recruitment strategy for all of our clients, to provide an up front and honest service to both candidates and clients, that achieves results and supplies the best talent possible.
Covers: Nationwide | Contract, Part Time, Permanent | Salaries £15k - £100k+
We offer recruitment expertise across a diverse range of sectors. Our sectors are serviced by experienced consultants with specialist experience and knowledge of recruiting candidates in those areas..The beauty of contingency recruitment method is that it’s zero cost unless we find the right candidate for you. We’re happy to work alongside your team and only charge if we succeed.- So what have you got to lose? Talk to us today .
Covers: All UK Locations | Contract, Permanent | Salaries from £17k - £100k+
From our offices in Glasgow and Inverness, HR Recruitment Services Ltd deliver temporary and permanent employment solutions UK wide. Our commitment and proven track-record has enabled us to establish ourselves within multiple markets including Construction, Manufacturing, Warehousing and Call Centre staffing. Contact one of our branches today and receive a leading Scottish recruitment service that’s bespoke to your needs.
Covers: Scotland and Surrounding areas | Contract, Part Time, Permanent, Temporary | Salaries £15k - £100k+
Right Step Recruitment we pride ourselves in being a friendly forward-thinking agency. Times are changing. We know this. That is why it is important now more than ever to be working alongside the right agency who has the cutting edge to ensure the best solutions for you. We specialise in Health & Social Care, Catering, Commercial & Hospitality, Education, Construction, Trades & Labour & more. Get in touch to get the ball rolling.
Covers: Nationwide | Contract, Part Time, Permanent, Temporary | Salaries £15k - £100k+
Trak Employment Solutions are one of Swindon’s premium recruitment agencies offering both temporary and permanent positions. Working with both individuals looking for that next career move and companies looking to increase staff numbers, you can be assured of a personal approach to match your exacting needs.
Covers: South West | Contract, Part Time, Permanent, Temporary | Salaries £15k - £100k+
P.J Staffing Ltd is a local Yorkshire based recruitment agency providing local businesses with a variety of experienced and reliable staffing solutions across Catering, Hospitality and Event sectors across the North. Our core aim is to provide great people to establishments and venues in times of needs, such as short-term sickness, holiday cover or for larger events when you need that additional flexible and experienced staffing solutions.
Covers: Leeds/Bradford, Sheffield, Doncaster, York, London | Contract, Part Time, Permanent, Temporary | Salaries £15k - £100k+
A one-stop shop for all things recruitment, with an honest and ethical approach to hiring. Our aim is to create long-term sustainable employment opportunities with our clients whilst supporting candidates to flourish in roles perfectly suited to their skillset and career goals.
Covers: United Kingdom | Contract, Part Time, Permanent | Salaries from £17k - £100k
ARC's main focus is in financial services recruitment and within that field, one of the roles we sometimes get asked to recruit for is a Call Centre Agent.
Covers: London and South-East focus, but UK-wide | Contract, Permanent | Salaries from £17k - £100k
Do you need help finding top talent? Platinum Recruitment are a local agency specialising in Industrial, Commercial, Healthcare, Education, Tech & Automotive. Our recruiters are specialists within their fields, so have first-hand knowledge of the industry and are able to find the very best talent for your business. We recruit permanent vacancies, as well as supporting with temporary staffing. Enquire now to speak to one of our specialist team.
Covers: South East and South West | Contract, Part Time, Permanent, Temporary | Salaries £15k - £100k+
Our business established in 2011, has grown in expertise in understanding the fintech industry and the technical customer service roles required in this sector. We provide staffing for start ups to larger international companies for fixed term, permanent, temporary positions. We provide a personal service, working closely with our clients in sourcing the best person fit for each role with the right experience, qualifications and expertise.
Covers: UK wide | Contract, Permanent, Temporary | Salaries £15k - £100k+
Aspen Wolf are here for all your needs from Recruitment to Training. We can help with small increases in business or a high demand; short term assignments to on-going temporary vacancies.
Covers: North East | Contract, Part Time, Permanent, Temporary | Salaries £15k - £35k
Situated in the heart of Sussex we are your Local, Independent, Permanent Recruitment Agency for Call Centre & Customer Service roles. We understand it's not just about your next vacancy, it's about the future of your business. By offering a personal & professional service, we take the time to find you the best talent. We offer a full and thorough recruitment process, ensuring we build lasting relationships with our clients & candidates.
Covers: Sussex - Worthing, Lancing, Shoreham, Brighton | Contract, Part Time, Permanent | Salaries £15k - £100k
TLA Group
Redwood Search
OPR Resourcing Specialists
Tru Talent
The Recruitment Lab
Recruitrite Ltd
Spire Recruitment
CCA Recruitment Group
Ristara
Positiively Different Solutions
Angela Mortimer
Global Interface
Debbie Burbage Recruitment
Pearl Recruitment
Highpoint Recruitment
FW Recruitment Ltd
Messina Search
Right Now Group
Quality Service Recruitment Limited
Recruitment Solutions (NW)
Dean Carter Recruitment
IG Recruit
Val Wade recruitment
TFPL Recruitment
Hollyfield Personnel
Oxby & Parke Recruitment Ltd
Kingsgate Recruitment Limited
A&D Recruitment
DCT Recruitment Ltd
Standout Staffing Solutions
Space Recruitment International
Hexagon Recruitment
TRI Consulting
iRecruit Partners
Pro-Active Recruitment & Training
Horton Rose
Sure Start Staff Limited
Yellow Bricks
Grace Personnel
Harper Recruitment Group
Forrest Recruitment
GTP Tech Recruitment
Proactive People UK
Parmar Staffing
Talent Sure Recruitment Ltd
Workforce
Imperial Personnel
Ross Recruitment Assoiciates Ltd
Real Recruits
Bolt Staffing Solutions
Abbey Personnel Services
Novou Recruitment
Hirecracker
Village Staff
The Recruitment Crowd
Recruitment Solutions (RS)
Sandiford Green
Forde Recruitment
Solutions2Recruitment
Staff Source
Platinum Personnel
2i Recruit
Able Personnel
Essential Recruitment
Plus One Personnel
Industrial Temporaries
The Work Shop
Lucy Walker Recruitment
Euro London Appointments
K2 Recruitment
Purely Recruitment Solutions
First Choice UK
Rullion
Rustington Recruitment
Sigma Recruitment
Park Street People
Osborne Appointments
Nouvo Recruitment
HRC Recruitment
Just Recruitment
The ONE Group
K.B.C. Associates Limited
Wise May
PDR Recruitment
Bridge View Recruitment
Brook Street
Hays Call Centre
Resolve Recruitment Services
Rubicon People Partnership
Deluxe Services
LH Pink Consulting
Xceed Recruitment
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