Call Centre / Customer Service Recruitment Agencies Directory
ABA Executive
Elizabeth Michael
Exact Resourcing
Focus Resourcing
Frankly Recruitment
Hartley Resourcing
Talk Staff Group
Hart Recruitment
First Choice UK
1st Choice
A1 Jobs
Absolute Personnel
Accept Recruitment
ACS Recruitment Solutions
AK Recruitment
Quest Employment
Randstad Business Support
AllStaff Recruitment
AM Recruitment
Anderson Recruitment
Apple Recruitment
Arlington Recruitment
Ashton Recruitment
Austin Clark Recruitment
Axiom Personnel
Balfour Wilson Recruitment
Be Personnel LTD
Recruitment Direct
Bury Recruitment
Cameo Consultancy
Cantello Tayler Recruitment
Carlton Recruitment
Castle Employment Agency
CLD Recruitment
Cobham Consulting
Halo Personnel
Rotherwood
Connections Recruitment
Rullion
Rustington Recruitment
Contact Centre Recruit
Copperfield Recruitment
Eagle Headhunters
Eidiko HR
Elevation Recruitment Group
Senior Salmon
Hamlin Knight
Shepherd Stubbs
Sigma Recruitment
Skillframe
Sky Personnel
Five Rivers Recruitment
Fox Resourcing
Frontline Recruitment
FS Consultancy Services
Get Staff
Gi Group
PDR Recruitment
Bridge View Recruitment
Brook Street
KPI Recruiting
Hays Call Centre
Bamford Contract Services
Pertemps
Floss Agency
Blue Arrow
The Recruitment Consultancy
Glue Resourcing
Adele Carr Financial Recruitment
Recruited UK Limited
Recruit North Ltd
Resolve Recruitment Services
Catalyst Recruitment
Rubicon People Partnership
Proactive Personnel Ltd
Platinum Personnel Solutions
Industria Personnel Services
Hardy Recruitment
Deluxe Services
Industrial Temps
Glu Recruit
Think Specialist Recruitment
Total Recruitment Group
Siamo Recruitment
LH Pink Consulting
Adecco
Office Angels
AllNeeds Recruitment
Xceed Recruitment
Tudor Employment Agency
Most Popular Call Centre / Customer Service Job Roles
Most Popular Locations for Call Centre / Customer Service
England
AvonBedfordshire
Berkshire
Buckinghamshire
Cambridgeshire
Cheshire
Cleveland
Cumbria
Derbyshire
Devon
Dorset
County Durham
Essex
Gloucestershire
Hampshire
More information
Despite a recent wave of outsourcing in the industry, the Customer Service Sector employs more than 300,000 personnel in the UK and doles out over £5 billion in annual wages. In the past few years - having become notoriously inefficient due to communication issues - there has been a gradual reversal in the outsourcing of Call Centre Staff positions, and the number of UK jobs appears to be slowly rebounding.
Customer service recruitment
Recruitment agencies are especially looking for candidates with patience, an ability to learn quickly, and strong verbal communication skills, (bilingual applicants have a considerable advantage). Typing proficiency and IT literacy are also desirable qualities, but aside from these basic skills, there are no formal requirements for entry into the field. Training is typically given on the job, and no degrees or certification are needed.
Salaries
Employees on the low end of the salary scale tend to earn between £13K and £15K annually, but experienced professionals, including Team Leaders and Managers, usually earn closer to £25K. The overall average salary in the UK is about £17K. Employment is available on part-time and full-time basis, and the working hours are standard: rarely requiring overtime. Some companies, however, do staff night shifts and offer 24/7 customer support. Secretarial recruitment agencies report that call centre staff will sometimes make the move to office based jobs and are perfectly suited to those with a good telephone manner.
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